Returns and Refunds Policy

Thank you for shopping at Progression Fitness, where your satisfaction is our priority. We understand that sometimes a product may not be what you expected or you may have changed your mind. We want to make sure your shopping experience with us is as smooth as possible, and that's why we've outlined our Returns and Refunds Policy below.

1. Returns

1.1 Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please make sure to include any tags or labels that came with the product.

1.2 Time Frame

You have 14 days from the date of purchase to initiate a return.

1.3 How to Initiate a Return

To initiate a return, please contact our customer service team at [support@progressionfitness.uk] with your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process.

2. Refunds

2.1 Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 working days.

2.2 Non-Refundable Items

Please note that certain items are non-refundable, including gift cards and downloadable software products.

3. Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us at [support@progressionfitness.uk] with your order number and a description of the issue. We will guide you through the exchange process.

4. Shipping

To return your product, you should mail your product to:

Progression Fitness [26 ganders mead SO16 0BP]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at [support@progressionfitness.uk].